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If you have any opinions or suggestions on the services provided by Hainan Airlines recently, please feel free to contact us.
24-hour hotline for service opinions, suggestions, and complaints:+86-898-95339(International rates apply)
E-mails:customer.care@hnair.com
Service quality supervision:(86-898)66709315(International rates apply)
Working hours:8:30-12:00 a.m. and 13:30-17:30 p.m. on working days
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If you would like to inquire about selected discounts, ticket prices, or luggage information from various regions, please call the 24-hour inquiry service hotline.
24-hour booking service hotline (domestic):95339
24-hour booking service hotline (overseas):(+86-898)95339 or (+86-10)95339(International rates apply)
Domestic and international customer service hotlines,Please click here to read.
Kind reminder:Passengers with hearing/language impairments can click on the online customer service entrance at the right end of the homepage to contact us.
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If you would like to inquire about freight related information, please contact HNA Cargo.
Website:http://www.hnacargo.com
Contact numbers(8:30-17:30 weekdays)
International Hotline:(86-898)65368172 (International rates apply)
Domestic hotline:(86-898)66110982 (International rates apply)
Service complaint suggestions:(86-898)65363782 (International rates apply)
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Website:https://www.hainanairlines.com
Postcode:570203
Address:Comprehensive Office Building No.21,Hainan Airlines Haikou Meilan Base, No.9, Meilan Airport Road, Meilan District, Haikou City, Hainan Province
Contact numbers:+86-898-66739801(International rates apply)
Working hours:8:30-12:30 a.m. and 13:30-17:30 p.m. on working days
Fax:(86-898)65802996
E-mails:presidentmailbox@hnair.com