Dear passengers:

We always prioritize the protection of your personal information. To provide you with enhanced services, your flight information may be transmitted to overseas partner organizations of HNA to ensure your smooth travel. The details are as follows:

I When booking international flights from abroad of the PRC:

1. Name of recipient abroad: Amadeus

2. Country or region of recipient: Spain

3. Contact information of recipient: sustainability@amadeus.com

4. Purpose of data export: Hainan Airlines collects and processes passenger data for the purpose of providing transport services. The data export is intended for passenger air transport services.

5. Type of data exported: Passenger document information (name, document type and number, date of birth), itinerary information (contact details, departure and arrival airports, date of departure and arrival, flight time, operator airline, flight number), and booking information (booking reference number, ticket number).

6. Methods of data export and data processing activities by overseas recipients: Hainan Airlines utilizes the China Aviation Information System (CAIS) and the data connections and secure encrypted channels provided by the CAIS to transfer data to overseas recipients. These recipients receive the data and employ it to provide air transport services such as ticket bookings to passengers.

II When taking flights for international departures from outside the PRC:

1. Name of recipient abroad: SITA Pte. Ltd. Singapore

2. Country or region of recipient: Singapore

3. Contact information of recipient: Conveyed by hna-dpo@hnair.com

4. Purpose of data export: Hainan Airlines collects and processes passenger data for the purpose of providing transport services. The data export is intended for passenger air transport services.

5. Type of data exported: Passenger document information (name, document type and number, date of birth), itinerary information (contact details, departure and arrival airports, date of departure and arrival, flight time, operator airline, flight number), booking information (booking reference number, ticket number), and departure information (seat number, baggage tag number).

6. Methods of data export and data processing activities by overseas recipients: Hainan Airlines utilizes the China Aviation Information System (CAIS) and the data connections and secure encrypted channels provided by the CAIS to transfer data to overseas recipients. These recipients receive the data and employ it to provide air transport services such as departure to passengers.

Furthermore, as per the pertinent regulations of ICAO, we shall duly notify the government agency (or its assigned entity) at your destination of your entry details. This will facilitate your entry process and allow you to access the relevant amenities at your destination. This may entail notifying authorities in the following locations: Taipei (China), Hong Kong (China), Macao (China), Japan (Tokyo, Osaka), Thailand (Bangkok, Phuket), Vietnam(Ho Chi Minh City), Laos(Vientiane), Singapore, Israel (Tel-Aviv), the UK (London, Edinburgh, Manchester), Germany (Berlin), Serbia (Belgrade), Czech(Prague), Belgium (Brussels), Ireland(Dublin), Russia (Moscow, St. Petersburg, Irkutsk, Vladivostok), France (Paris), Italy (Rome, Milan), Spain (Madrid), Austria(Vienna), the US(Boston, Seattle), Canada (Vancouver), Australia (Sydney, Melbourne), New Zealand (Auckland).

If you intend to inquire about any matters related to personal data protection from our partners, you may also contact us at hna-dpo@hnair.com, as stated in section “XI. Our Contacts” of our Privacy Policy.